Area & Oriental Rug Cleaning Midlothian, TX
In-Plant Rug Cleaning is recommended for Oriental Rugs and loose woven rugs. They should not be cleaned on location like wall to wall carpet. Towers Restoration and Cleaning cares for the finest to the most basic rugs from around the world. We will pick your rug up and bring it to our special cleaning plant where it will receive our very thorough cleaning system to get maximum soil and spot removal. Having your rug cleaned in our plant allows us to give it several treatments for a more thorough cleaning, controlled drying, and the use of various tools that are not available on location.
Step 1: Pre-Inspection and Pick Up
We will determine as much as we possibly can about the type of rug and inherent qualities that may affect cleaning. We will outline the expected results and cleaning “prescription”. Our company will come to your home to pick up your rug, or you may drop it by our shop.
Step 2: Dry Soil Removal
Woven rugs, especially hand knotted rugs are designed to hide dry soil. A few years ago, the Eureka company did a study and found that a 9 x 12 could hide 87 pounds of dirt! WOW! We use a variety of techniques to “dust” the rugs from the front and back. A machine called a Rug Badger to help remove dry soil, then we use an air duster to help remove the fine dust particals. This is the most important step in cleaning any textile.
Step 3: Pre-Condition
Depending on fiber content and soiling type, the rug will be pre-treated to emulsify the soils.
Step 4: Pre-Spot and Fringe Preparation
Any potentially difficult spots will be pre-treated with special solutions to increase chances of removal. The fringe is also pre-treated for maximum soil removal.
Step 5: Shampoo
Depending on fiber content and soiling type, the rug will be pre-treated to emulsify the soils. Most rugs are cleaned with an Oriental Rug Shampoo that is especially designed to get maximum cleaning while protecting sensitive natural fibers.
Step 6: Rinse or Wash
Depending on the type of rug it will be rinsed with extraction equipment on both sides or washed in a wash pit designed especially for Oriental Rugs.
Step 7: Speed Dry
Once the soil is rinsed away, the rug is dried flat or hung to dry in a controlled environment. Proper drying is essential to avoid unnatural shrinkage.
Step 8: Finishing
When the rug is dry, it is combed and finished with soft groomers made for specialty rugs.
Step 9: Post Inspection and Delivery
Our cleaning specialist will give the rug a final inspection and release it for pick up or delivery. Upon delivery, we will lay the rug for you.
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Our Facebook Reviews
Kristen Sandefur Bayless
2022-03-01T20:15:03+0000
We were very happy with the service that we received from Towers. The technician was very friendly and very helpful... also respectful with not wearing his shoes in our home or putting the booties on as we’ve asked. Sometimes customer service can be rude but not this guy. We will definitely use them again and recommend them for any of your air duct cleaning.Nice work!read more
Kasey Willborn Head
2021-12-27T19:07:33+0000
The technician was very friendly, quick, and extremely knowledgeable. The response time from the company was so fast.... We would definitely use them again.read more
Nancy Frizzell
2021-11-14T16:22:25+0000
My carpets are old and had never been cleaned. Tower’s did a fantastic job making them look almost new
Jeanne Nalley-Johnson
2021-09-27T19:01:23+0000
I’ve used Towers several times, for carpet cleaning, for water damage clean up and duct cleaning. I’ve always been... more than happy with their work and pricesread more
Amanda Gnaedig
2021-09-24T03:50:32+0000
WOW! My husband and I moved into a brand new house four years ago, and just now had our carpets and tile professionally... cleaned. With a 50 LB dog and baby, it was long overdue. Towers fit us on their calendar almost immediately, was up front with the estimate, AND cleaned everything a couple hours ahead of schedule. I’m very satisfied with the service, and now that know they clean air ducts as well, I’ll be a future customer as well!read more
Peggy Burroughs
2021-08-10T16:05:33+0000
They do a very good job of cleaning our rugs. They always put them in place when they bring them back.
Lisa Christie
2021-07-13T19:21:09+0000
Scott cleaned the couch today and I was 100% happy! he was pleasant, professional, timely and did a great job cleaning.... will use Towers again!read more
Linda Scott Bush
2021-06-10T13:02:03+0000
This is a wonderful company. The gentleman that came to our house, not only kind but explained everything they looked... for in our carpets,so they would be able to REALLY clean it. Before they left, they asked me to look over everything to make sure it was up to my standards. I will use the great company again!read more
Natasha Lewis Lee
2021-06-10T12:11:00+0000
We are pleased with the job they did on our floors. The owner was very helpful answering our questions. We will use... this company againread more
Ryan Bienert
2021-05-21T23:35:44+0000
Very good experience from the initial consultation and the actual cleaning. Guy who did the cleaning was very thorough... and answered any questions. He made sure I was completely satisfied. Will definitely use again!read more
LaDonna Noble Lenzini
2021-05-17T20:15:20+0000
Amazing work!! Everything done that I needed done with no issues!!!
Larry Skuzie
2021-04-12T23:40:19+0000
Staff courteous and explained what is expected. He cleaned the two rooms with excellent outcome. We have referred to... our family and friends.read more
Tammi Mitchell
2021-01-13T19:39:48+0000
I was impressed that the owner, Jimmy, paid a visit to my house to give me a quote. He was very thorough and... informative. Scheduling was easy and the cleaning crew did a great job! I am very pleased and highly recommend!read more
Pete Van Weezel
2020-11-21T22:15:16+0000
They definitely care about their customers and take a lot of pride in what they do!!
Mary Ann Camp
2020-11-01T16:02:08+0000
I’ve been a customer for several years. They always do a great job!! Prompt and professional.
Cammy Jackson
2020-10-21T01:15:35+0000
Carpet looks brand new! The stains and traffic patterns are gone, pet accidents cleaned. They did a great job. The... technician was personable and knowledgeable. I highly recommend Tower’s Restoration & Cleaning.read more
Sara Colwell Pritchett
2020-10-12T20:54:27+0000
We like their friendliness, approach to healthy choices, thorough cleaning of sofas , area rugs and soiled carpet. No... hesitation to come back and redo a spot that didn’t lift. Thanks for a professional job. This is not the first time to use them.read more
Cathy Stevens
2020-10-09T09:09:55+0000
We had a water leak that soaked our carpet during the night. I called Tower very early the next morning and they came... out to our house right away to dry up our carpet and walls. They did an awesome job!read more
Vera N Wofford
2020-10-02T18:13:28+0000
They are very careful and do excellent work. They're the best I have ever used for cleaning carpet, restoration from a... flood, and air duct cleaning. I highly recommend them.read more
Sandy Hopson
2020-09-07T17:06:38+0000
They were able to get the flooring done within 3 days of my calling them. If I’d of known they did remediation work I... definitely would of used them instead of who the plumbers sent out. Will definitely use them againread more
Charlotte Earhart
2020-06-16T23:27:46+0000
We got a new puppy last year & her favorite spot to wet was at our bedroom door on the carpet. I had tried to clean it... but it didn’t work. Scott from Tower came, pretreated it then cleaned the whole bedroom. The room looks like it has new carpet!! I can’t believe we didn’t do it sooner! Their price was reasonable too! I’ll definitely use them again & recommend them to my friends.read more
Marie Bush
2020-03-24T21:57:11+0000
I highly recommend Tower’s Restoration & Cleaning. We bought an older home that had wood floors and tile on the... kitchen. I asked if the owner, Jimmy, could come to our hometo tell me what type of wood floors we had. Jimmy helped me so much in examining our floors and telling me how to take care and clean them. Then he looked at our kitchen tile. He cleaned about 3” of our grout and I couldn’t believe the grout was red, not the brown - dirt - that was there. I asked if he could help clean our floors and if there was any hope for our grout. I also let him clean our hard wood floors. The result was amazing. Beautiful wood floors now and my kitchen tile looks new. I was extremely pleased. Jimmy was very personable, professional, knowledgeable, and was there on time. Tower’s Restoration & Cleaning gets an A+++++ and more from me! Thank you! Marie Bushread more
Heather Doty Wells
2020-03-19T18:35:41+0000
Excellent customer service! Loved being able to stay with a hometown company!
Anna Peterson Magallon
2020-03-10T21:16:58+0000
The owner and his staff were very friendly! The technician was very professional and got the job done. I would... definitely use this company again. Thank you very much!read more
Jane Kramer
2020-03-08T14:45:14+0000
Jimmy and his staff were very professional and did a great job. Would definitely use them again and highly recommend... them.read more
Rose Caniglia Spellman
2020-02-17T16:22:51+0000
Tower's Restoration and Cleaning did a great job on our carpets today, Timely, professional and affordable
Steven J McCarty
2020-01-17T18:02:43+0000
We had our carpets cleaned and were very pleased with the cleaning and customer service . Very professional . Great... job all around from everyone . Will use again in the future 💯read more
Sandra Brice Freeman
2020-01-10T16:09:22+0000
He did a great job.He was very meticulous & thoroughI will definitely use you againNearly all the spots are gone
Karla Adams Anderson
2020-01-03T18:41:58+0000
Had a huge spot right in the middle of the living room and they got the stain out. Great job.
Sophia Cox
2019-05-13T18:30:21+0000
What a great experience! They came out gave us a quote and then the very next business day was able to come and clean... our carpets! The two gentleman we're fast and very polite and did a great job! They even killed a spider for me! It was awesome! Will for sure be using this company again!read more
Ann Konen Bicker
2019-04-26T18:16:02+0000
Sick dogs and carpet does not mix well. Not only did Towers respond promptly, they did it two days in a row! Both staff... members were professional and worked very quickly. Very much appreciative that you salvaged my carpet.read more
Roy Allen Teague Jr.
2019-02-19T05:10:19+0000
Absolutely do I heartily recommend Tower’s Restoration & Cleaning! I’ve known Jimmy for some 35 years! He’s a man of... extreme integrity! He works hard, he works smart & he stands by his work!read more
Tim Hardin
2019-01-31T01:41:54+0000
very personable, friendly, competitive pricing and honest people.
Mallory Walker
2017-12-31T15:16:14+0000
Extremely happy with the results! We had our carpets cleaned and they were able to remove pet stains and odors!
Iris Minter Stewart
2017-11-14T18:37:42+0000
They do a phenomenal job and actually care about their work!! I've used them for carpet and furniture and was very very... pleased! I would highly recommend them!read more
Becky Owens McKnight
2016-10-27T19:48:33+0000
Tower's Amazing Results did a wonderful job cleaning the grout on my kitchen tile floor. It looks new again. After 8... years, the grout had become dirty and dark looking. Now the grout is white again and it looks great.read more
Karen Liz Albert
2016-10-06T04:12:24+0000
On time, very professional and did a fantastic job at cleaning my carpets. I have two pets and Tower's was able to get... out some deep stains and eliminate all odor! My house smells and looks so clean now! Thank you Tower's Amazing Results! I will recommend you for sure!read more
Kim Kizer-Hays
2015-11-11T13:13:40+0000
Great job! Explained everything, very nice and super clean carpets!
Chelsea Neusse Barlow
2015-06-03T13:23:20+0000
I have had great results for YEARS with this company. They make it easy to stay a loyal customer.
Tonya Riddle Davis
2014-03-07T03:48:34+0000
Thank you guys for my beautiful clean carpet! It was great to come home to a refreshing look to my home and the... deodorizer smells amazing. 5 stars here!!!read more
Our Google Reviews
Patricia Bogart
00:08 23 Sep 23
Very quick at responding, provided an estimate & had the carpets cleaned within 48 hours. They did a great job, were very professional. Kept us informed when they would arrive & when they finished. Highly recommend & will use them again.
Marion Anglin
19:06 20 Sep 23
We had Tower do our area rugs. They came back in a timely manner, fresh, clean and at a reasonable price.
Steven M
23:47 13 Sep 23
Always comes thru and does a fantastic job!! Trinidad was super professional and very informative! Great quality work, and product!
Russell Lawrenz
12:34 20 Aug 23
Towers was amazing to work with, prompt and professional service. Honest and reliable. Highly recommend Jimmy and his team.
Rendon Family
17:44 19 Aug 23
Excellent service! Being working with them several times. Always very profesional, helpful and on time.
Christina Eudy
20:41 17 Jul 23
Curtis did a fantastic job cleaning our carpets and removing pet stains! The owner, Jimmy, was always quick to respond to my calls too! I highly recommend this company!
Kathy Caddel
11:41 07 Jul 23
Tower's Restoration did a wonderful job on our area rug. They took the rug to their place of business and returned it in a week. It looked better than when we first purchased it. I would highly recommend this company and will use them again.
Cynthia Worthy
20:26 06 Jul 23
We have used Towers for 5 years and they never disappoint. They are amazing, professional, quick, and offer an outstanding outcome! We recommend them to all our friends!
Shelbi Jopson
15:41 30 Apr 23
This is the second time I have used Towers. Both times Jimmy and my technician have been great to work with. They get the job done well. Provide a treat for my fur baby and leave us with solution for further spills/stains! I have been very pleased!
Aaron Williams
00:39 06 Apr 23
I recently had the pleasure of using Tower's Restoration & Cleaning for their carpet cleaning services in my RV and overall, I had a decent experience. The technician arrived promptly and was courteous throughout the interaction. However, I was disappointed to find that they had not brought enough fuel to perform the service, which caused a delay as they had to leave the job site to refuel before returning to complete the job. Furthermore, using my hose for water was a bit inconvenient. Despite these setbacks, I must say that the technician's kindness was definitely a highlight of the experience. They even brought a treat for my pups, which was a thoughtful gesture. Once the service got underway, the technician was thorough and efficient. Overall, I would still give Tower's Restoration & Cleaning a 3-star rating for their service.
Darlene Travis
19:59 01 Apr 23
Towers never disappoints us. Their professional approach to carpet cleaning is unmatched by any other carpet service we have tried. Curtis went above and beyond to make sure our carpet looked amazing before he finished. His friendly personality, along with his ability to answer all questions, truly exemplified how much he loves his job. If you’re looking for 5 star service, look no further than Towers Restoration and Cleaning!
Lea Hunt
01:52 24 Mar 23
Towers was recommended to me and they did not disappoint. Trinidad was our tech. We had some unusual red stains on the carpet in two of the four rooms and Trinidad worked hard to get them out in the first room. Unfortunately, it was impossible to get it out completely but he was able to clean it to where it looked so much better and the house smelled really nice when was through. He was pleasant and easy to talk to. I think his strong point is being a perfectionist which showed in his determination trying to get those stains out. The price was right too!
Deborah Girard
18:22 16 Mar 23
The technician, Trinidad, was very professional and clearly explained what he was going to do. He was very careful with my wood floors which are between the entry and the room requiring carpet cleaning. The carpet which was cleaned looked great and weeks later, continues to look great. I plan to to have my tile and wood floors cleaned in the near future and will definitely call Towers. I highly recommend this company and I don’t say that lightly.
Stephanie Harris
19:43 22 Feb 23
Was very impressed with this company! They took time to explain the process and answer all my questions. During the process they were very careful with moving things and respectful of our belongings. After they finished the did a great job of cleaning up. Highly recommend them!
Jason Weaver
18:43 14 Jan 23
Rug was very dirty and had pet stains. They brought it back quick and it looked like brand new. No smell, no dirt, no stains. Amazing job and great price. They charged the same amount as dalworth was quoting but I was able to support a local business that I feel like put more care into it.
Danica Alexander
01:35 25 Dec 22
My rugs were cleaned in November but due to a major project going on in my home, I was not able to unroll my cleaned rugs until today.Let me just say that I was extremely happy with what I saw. My rug had not been cleaned in 4 years and I actually did not believe they could look like new again, but they do!! As long as I reside in Dallas, this will be the only company I use to clean my wool area rugs!! Colors are as vibrant as they were when I first put it on my floors. THANK YOU Tower Restoration!!!
Megan Bilbrey
17:09 19 Dec 22
We used Towers for our dryer vent cleanout. They scheduled for next day, we’re on time, showed me what they did and were very kind! The technician was knowledgeable and even gave me a wrapped dog bone for the pup! Would definitely use again.
Seth Archer
00:57 03 Dec 22
Easy to work with. Didn’t try to sell other services. Explained risks and options with my color sealed tile grout. Techs were friendly and on time. Cleaned carpets and tile/grout very well. They got some mud stains out of an area rug easily. Highly recommend!
Wendy Anderson
19:13 23 Nov 22
I highly recommend Tower's for your carpet cleaning needs! We paid a good price for their service. They were very prompt and friendly. We will be using them again for tile cleaning in the future!
brittany Cherry
14:41 10 Nov 22
Towers is very reliable and has great pricing! They gave me an estimate to do my kitchen tile and they looked brand new once they were done! Would definitely recommend them.
brittany Cherry
14:41 10 Nov 22
Towers is very reliable and has great pricing! They gave me an estimate to do my kitchen tile and they looked brand new once they were done! Would definitely recommend them.
Yaminah Matthews
15:49 30 Oct 22
The service tech was very knowledgeable, professional and did an excellent job with general carpet cleaning, pet stain removal and upholstery cleaning!!
Desmond Haye
12:47 11 Aug 22
I am happy with this company. They came and did cleaning work on the ducts in our new home. Trinidad was excellent. He was very professional. He thoroughly cleaned the vents, and we can feel the difference. Keep up the great work, Jimmy! You and your team are amazing.
Joyce S.
02:44 19 Jul 22
I hired Tower's from out-of-state as my family and I were making our move down to Texas. Jimmy, the owner, was great at communicating with me from start to finish and was very nice to work with, even recommending vendors he thought could help with other items he noticed. When we finally arrived at our new home, the floors and carpets looked great. We had the ducts and dryer vent cleaned too. It's great to find a one-stop company for those cleaning needs. I look forward to continuing business with Tower's in the future.
Julie Posey
20:32 07 Mar 22
Needed carpets cleaned for a move out. They were quick and the carpets looked great. The technician was extremely kind and professional.
diane england
21:16 25 Feb 22
The technician arrived on time and was very efficient and did a great job. I've used this company for years and would recommend them to friends.
martin schiltz
16:24 24 Dec 21
Moved onto a new house, to us. The carpets had been cleaned prior to move in. Had Towers out to go over them again. They look a whole lot better and will buy us time until we replace them.
Dave Edwards
21:55 14 Sep 21
I live in the Grandview area and set up an appointment with Towers Restoration to clear out my air duct system. Jimmy promptly returned my phone message and we scheduled an assessment of the house and we scheduled an appointment. A few days later Scott Fox arrived at my house and explained everything that would be taking place. He was very detailed about the process and answered any questions that I had. Scott was very knowledgeable and very respectful to me and my house. He did a great job with the clean up and the air is much more clean and actually colder. I would highly recommend this professional Company to take care of any needs that you may have, very enjoyable experience. Thanks Jimmy and Scott for your attention to detail and making this a flawless process. Great job!
Jason Baker
19:10 22 Jul 21
Did a great job. There were a couple spots they missed on the tile they cleaned, but it was an amazing difference!
Herbert James
06:01 18 Jul 21
My service was awesome. Had my carpet cleaned from a massive water stain. It took two visits but they were about to get the stain out. I was very impressed. I would highly recommend this company.
R Swenson
16:38 02 Jun 21
Scot and Sean did a great job and let us know what and why they were doing it. We just moved into a house and wanted to make sure the carpets were cleaned. One call and they were at our house in under 1 hour. Fantastic service from a local company. What was impressive was they had our address in their system from a previous owner 22 years ago.
TMDYE
04:47 18 May 21
Great experience and communication from beginning to end! Highly recommend Towers Restoration and Cleaning!
Jarrod McElhannon
14:09 12 Jan 21
I had a great experience with Tower’s. They were fast, friendly, and informative on helping me to understand how to take care of my carpet and save money over the long term.
Donna Moore
20:15 19 Dec 20
Tower did a great job on the carpet, air ducts and dryer vent hose... but the tile (and nasty grout lines) being cleaned was the most AMAZING transformation! It looks new again!Very business oriented and timely throughout ...from getting an estimate, scheduling and providing services. Thank you Tower for the great service!
Haley Ryan
18:49 01 Oct 20
Very friendly and affordable. Paid less than half on my area rug cleaning than I did at another local cleaner. Was the cleanest it’s ever been. Love them. Will always use their services. I highly recommend!
Alvis Boone
20:41 29 Sep 20
My overall experience with this company is beyond satisfactory. On a scale of 1 to 10 (with 10 being the best), I would rate them a 10++.
Jeff Bucknam
17:10 05 Aug 20
Towers Restoration was great! From the first time I called them to the end. They were very responsive, professional, and on time. I couldn’t have asked for a better experience. And the smells and stains are gone!!! Thank again. I will definitely be calling you if I need your services again!
Zach Knowles
06:29 18 Mar 20
Great company. Had the whole house carpets cleaned. Scott was nice and professional and knew what he was doing. Walked through the house and pointed out some spots with a black light. He went to work and now the carpets are like new. I have a dog and old and new spots were taken care of. Would highly recommend.
Ben Condray
00:54 13 Mar 20
Even when they were short handed due to an emergency on the part of one of their techs, they got the job done beautifully and on time. I appreciate the professionalism, kindness and value of this company and I won't use anyone else.
andrea Ross
18:41 11 Feb 20
I called last week and the owner came about an hour later for a detailed estimate. He was professional and courteous! The guys came to clean today and were super friendly! Left dog treats for the pups, the house smelt amazing and the couch and carpets looked great! So happy with the service! Highly recommend 👍
melanie locke
16:16 01 Feb 20
Great experience , my client very happy with the work completed and Jimmy was so easy to work with! I will certainly use this company again!
Whitney Turley
17:56 09 Jan 20
I had a great experience with Towers Restoration. I compared pricing between a few other companies & theirs was the best. I called the week before Christmas in a frantic to get the carpets cleaned before the holiday & even though they were super busy, Mr. Threadgill said he would come out & clean them himself. Would definitely recommend them!
Jessica Sapp
17:15 09 Jan 20
Thanks to the Towers team for completing our carpet restretch and cleaning quickly and efficiently! Much appreciated!
Jet Pabst
13:40 07 Jan 20
Wonderful company to work with. Efficient. Thorough. Complete. Definitely recommend!
Roy Teague
12:17 24 Oct 19
Jimmy’s been doing my carpets for many years now. Why? Because they’re simply the best! Always on time and always completed a job well done!
Patrick Johnson
12:22 11 Jun 19
Towers has been cleaning our carpets for about 3 years now. As a service company owner myself I can trust them to do a great job at a reasonable price and if for any reason I found a need to have them do a touch up they would swing back by and make me pleased. As they say... “the most outstanding service experience ever” and that’s the truth!
Sophia C
18:50 13 May 19
Great experience! Mr. Jimmy very quickly came out and gave me a quote and the next business day two gentlemen were out to come and clean our carpets! They did a great job, very polite, and finished quickly! They even killed a spider for me! It was awesome and we will certainly be using this company again.
Fortitude Wilkerson
14:08 19 Mar 19
We have been using Towers Restoration for years and continue to fine their attention to detail impressive! Will never use anyone else! Excellent company and employees.
Jerry Clark
10:42 20 Feb 19
They did an excellent job on my furniture. It literally looked brand new when done. Very reasonably priced and excellent customer service. I highly recommend them. Tammy Clark
Abbey Carlberg
13:27 05 Feb 19
Technician was prompt and courteous. Making sure corners were protected. Great service.
Chris Tate
13:10 24 Jan 19
As Always a great job! At a stressful time of trying to coordinate moving out of one home and into another, Tower's made the process of cleaning the carpets easy and stress free. They were there early and quick;y and efficiently completed the job. They are my go to team for carpet cleaning.Thank Jimmy and the Tower's Restoration Team.
Laurie Guinn
13:54 04 Dec 18
This is a great, polite, responsive company - they do quality work and are very responsive to their customers. Their prices are excellent. Highly recommend them!
Steve
16:08 06 Nov 18
Attention to detail. They restored my tile to original finish and saved me $9,000 off brand new floors in the process!
Donnave Abt
12:07 10 Aug 18
I love Towers! I used them first a few years ago for the cleaning of all my rugs. We have hardwood floors so we have quite a few large area rugs. They were so professional. They picked up my rugs and returned them in perfect shape. Then, they also put them back down for me. This was no easy feat and required them to move furniture back over the rugs. This summer, with our largest area rug, was no different. Their service is remarkable.
super Mom
16:20 30 Jul 18
We called Tower Restorations and Cleaning to come out and give us a quote to clean our carpets on our 4000 sq ft home. Stanley Steamer gave us a prior estimate, but after meeting with Jimmy the owner from Tower Restoration, my husband and i decided to go with them. We were on a tight deadline and needed the carpets spotless for a upcoming move out and thankfully they were able to squeeze Us in and Michael the technician was out first thing the following morning. Both were extremely professional, friendly, and detailed. We couldn’t have asked for better service! Thank you Jimmy and Michael! Our carpets looked beautiful!
Buddy Rigotti
18:08 16 Oct 17
Towers does a really thorough job of taking care of their customers and going the extra mile. They are a QUALITY carpet and floor cleaner, and those are rare these days.